ProZ.com frequently asked questions

1 - ProZ.com Events: general

1.1 - Can I post information about a translation industry event?

Yes, but only once, and in the dedicated forum for event announcements.

Additional announcements (i.e. "reminder", "final call") are not allowed.

Events should not be announced anywhere else in the forums. An exception is allowed for non-English forums; an event may be posted once, in one non-English forum.

1.2 - O que são as sessões de formação profissional do Proz.com?

Uma sessão de formação profissional do Proz.com é um seminário que oferece qualificação profissional para tradutores, intérpretes e outros profissionais do ramo de idiomas. Essas sessões, que têm duração de 1 a 2 dias, são ministradas por profissionais com experiência comprovada na sua área de atuação.

2 - Como os formadores são selecionados? Posso ser um formador do Proz.com?

Os formadores do Proz.com são selecionados com base em seu conhecimento em determinado assunto e experiência anterior como formadores. Se você é membro do Proz.com com uma profunda experiência em uma área específica, tem vontade de compartilhar suas experiências com os demais e experiência como formador ou professor, você pode estar apto a participar do programa como formador remunerado. Para mais informações entre em contato com o Coordenador de formação.

3 - ProZ.com training and events - general information

3.1 - What payment methods are available? Why has my status not changed yet?

All payment methods are available (credit card, Paypal, 2CheckOut, Moneybookers, wire transfer in USD or EUR). You will be able to select your payment method in the second stage of the payment process. Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction ( www.xe.com/ucc will be used as a source).

If you want to pay by wire transfer, choose either "Wire Transfer" (for transfers in USD) or "Wire Transfer (Euros)" from the payment method selection page. Click "Next" to receive your confirmation invoice and detailed account information and instructions on how to make the type of wire transfer you have chosen. Important: You should allow up to two weeks for your wire transfer to be fully processed.

Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose. In the case of local payment, it may take some time for notifications to be sent and processed. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator. When you buy a seat at a training session, you will be emailed an electronic invoice.

3.2 - What is the cancelation policy for ProZ.com training sessions?

ProZ.com workshops and self-paced courses come with a 7-day no questions asked, money back guarantee. In case of paid live sessions (webinars, workshops, meetups) the cancellation can made no later than 72 hours before the live event is due to start. Cancellations must be requested via support request at http://www.proz.com/support.

3.3 - In which currency can I pay for a training session ?

All ProZ.com online training fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros.

If you live outside the EU, or if you live in the EU and have a VAT number, you do not have to pay VAT. If you live in the EU but do not have VAT number, you will have to pay VAT. Find more information payment at http://www.proz.com/faq/4015#4015.

Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.

3.4 - Why does ProZ.com sometimes charge VAT tax within the EU?

(This question only affects members in Europe.)

If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.

If a VAT number is supplied, no VAT tax is charged.

3.5 - Sou membro do Proz.com. Tenho direito a um desconto?

Sim, oferecemos desconto nas taxas de inscrição para membros integrais (e também para membros parciais do tipo "comunitário").

3.6 - Sou membro do Proz.com na categoria estudante. Tenho direito a um desconto?

Sim. Oferecemos taxas de inscrição com um desconto maior para membros do Proz.com na categoria estudante. Alguns cursos podem ter limite de vagas de estudante. As vagas serão preenchidas de acordo com os pagamentos realizados.

3.7 - The training time is not suitable for me. Are there any other training sessions in my time zone?

ProZ.com offers training from 8:00 GMT to 20:00 GMT, since most of the trainers are located in Europe. Please check the list of announced training sessions here, http://www.proz.com/training, as the timetables are usually rotated.

Most of the webinars are recorded and webinars videos can be purchased at http://www.proz.com/translator-training/format/videos. A certificate of attendance can be issued upon training completion and as per your request. A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings

4 - ProZ.com webinars

4.1 - What is a ProZ.com webinar?

Webinars at ProZ.com are online training sessions designed for translators and language professionals. They cover a wide range of topics, including language technology, business practices, localization, and more. Webinars can be live or recorded and are typically conducted via Google Meet.

Free webinars led by developers of language solutions and other industry experts are also available. These sessions offer insights into modern technologies and tools used by professionals in the translation and localization industry. Stay updated by participating in these webinars.

4.2 - Which are the system requirements to attend a ProZ.com online session?

Optimal requirements are:

High performance CPU, like the following and up: 11th Gen Intel i5 or i7. AMD 5000 series Ryzen 5 or 7. Apple Silicon M1.
1080p camera.
Graphics card with WebGL 2.0 support.

4.3 - How can I book a place in a ProZ.com webinar?

To book a webinar, click on the session name listed on the website, then click the 'Buy Now' button. After completing the payment, your registration status will be updated. You must have a ProZ.com profile and be logged in to complete the booking. If you don’t have a profile, you can create one for free in just a few minutes.

Webinars at ProZ.com have three levels of access: they can be free for everyone, available at a regular price for non-members, or offered at a discounted price for Plus or Premium members. Some webinars are exclusively free for Plus members or Premium members. Premium members enjoy the most comprehensive free access to training sessions and exclusive content, including access to the AI Hub for translation professionals (AI Hub).

To check your access level for a specific webinar, visit the training page. You will see a green note at the top of the page indicating access options. Click on the 'Start course' button to access training materials or the join link if the session is hosted on an LMS.



Only after payment is received through the page or confirmed by Local payment contact your status will be changed to "registered and paid" and your place in the webinar will be confirmed. You can choose a payment method as suggested at http://www.proz.com/faq/3478#3478. Once your payment is processed, you will receive an invitation link to join the webinar at least 72 hours before the session. Check the system requirements and access information on the ProZ.com training page.

Please remember that you need to have a profile and to be logged in to use that box. If you don´t have a profile, you can create one here (it´s free and will only take you five minutes) http://www.proz.com/?sp=r.

4.4 - After I registered, how do I join the online session?

At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email. If prompted, click Yes, Grant or Trust to accept the download.

Attendees' microphones will be muted by default and will be in listen only mode in order to limit background noise and improve the experience for all users.

Join the audio portion of the webinar if you are using telephone to join the session. Audio information is provided in the Audio pane of your Control Panel and in the Webinar confirmation email.

4.5 - How do I find out the time of a webinar in my location?

All times are listed in GMT. To find your local time zone compared to GMT please visit - http://wwp.greenwichmeantime.com/info/current-time.htm

4.6 - I don’t have a microphone can I still participate in a webinar?

You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).

Remember that all attendees will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users. For more information just check the Training description and Virtual platform system requirements on the training page.

4.7 - Will I have access to a recording of the session?

Webinar sessions will be recorded. The video will be added to the training page on the LMS where you originally accessed the join link. You will receive an email notification once the recording is available.

Videos will be accessible only to registered webinar attendees, and there is no limit on the number of times you can watch them. In some cases, additional materials used by the presenter (such as slides, documents, or glossaries) will also be made available to attendees on the training page.

4.8 - I did not attend the webinar and now want to watch the video. Where can I find it?

All registered and paid attendees will be emailed with a link to the webinar video recording and handouts within one working week after the session. You will have unlimited access to the video and handouts once they are released. You can watch the video from the My videos page. If you have not received an email with materials, submit a support request.

Once the video is uploaded to the website it will become visible in the video center with the same name as the webinar had.

4.9 - I have not received a notification with the link to access the training platform.

If you did not receive a login link, check if it was not being spam-filtered. Also, remember that an invitation to join the session is sent at least two times: 72 hours and 40 minutes before the training session takes place.

Check if you do not have an invitation email in your Spam box, otherwise report this to Support Center.

4.10 - I am having technical problems on the webinar. Where can I find information?

Find Google Meet Support Articles here or submit a support request with detailed information on what goes wrong.

4.11 - What is the refund policy?

Refunds for self paced training will be specified within the training session details and depend on the type of self-paced training. Generally with self-study training sessions refunds will not be permitted once the student logs in to the session. With instructor assisted and scheduled live meeting sessions refunds will not be given once the trainee attends an online meeting or session. Please carefully review the refund policy for each session prior to purchase.

5 - Quero dar um feedback sobre a sessão de formação de que participei. Como posso fazer isso?

Após o término do curso, os participantes com status "inscrito e pago" poderão (e serão incentivados a) postar feedbacks sobre o material, o formador, a organização da sessão, etc. Comentários de natureza pessoal não serão permitidos.

6 - ProZ TV Events

6.1 - What is a ProZ TV event?

A ProZ TV event is an online broadcast featuring sessions, presentations, and discussions with industry experts on topics relevant to translators and language professionals. These events are hosted on the ProZ.com platform and may include interactive elements like Q&A sessions.

6.2 - How can I register for a ProZ TV event?

Visit the ProZ TV event page, select the event you’re interested in, and click the 'Register for this event' button on the top right corner. Most TV events are free to attend, and video recordings are available to everyone for 24 hours after the broadcast. After that, recordings become an exclusive benefit for ProZ.com members. You can also purchase session recordings after TV events at ProZ Learn.

6.3 - Can I interact with the speakers during the TV event?

Yes, all ProZ TV events include interactive elements such as live Q&A sessions or chat. You can submit your questions during the broadcast in the Chat, and selected questions will be addressed by the speakers.

7 - ProZ.com self-paced training

Self-paced training is an E-learning or distance learning course specifically for translation professionals, designed and created using the Moodle platform. Training is a Sharable Content Object Reference Model or SCORM training. ProZ.com has 3 types of self-paced training:

- Self-study training, designed for independent learning.
- Instructor-assisted training, designed to guide you through a series of readings and assignments
- Self-study training with live online meetings, giving trainees the opportunity for live online teacher-student interaction.

7.1 - How is self-paced training delivered?

ProZ.com self-paced training is delivered via integrated Moodle at https://lms.proz.com/login/index.php. Once payment is received, a trainee gets access and log in details for the session.

7.2 - Will I receive any proof of having attending a self-paced training session?

Attendees will receive proof of completion via a certificate, however each course will have different criteria ranging from testing, hours logged within the Moodle session, attendance at scheduled meetings and other criteria to determine course completion.

7.3 - How long will I have access to the self-paced training after making payment?

Access time will depend on the specific type of session and program details. Trainees access to course materials with Instructor assisted training and training with scheduled meetings will end when the specified time period ends. Entirely self-study training will specify duration in the description and may range from a few months to a year.

7.4 - Does self-paced training contain testing, instructor feedback, set times for delivery/meeting?

Self-paced training may contain tests, assignments that are submitted for instructor feedback, assignments with due dates, and possibly scheduled webinars or online meeting times with instructors. Each self-paced training session is different; please check the course description and overview. Within each Moodle course there will be instructions and details with this information as well.

8 - ProZ.com Meetups

8.1 - Who can join ProZ.com Meetups

ProZ.com Meetups are open to all paying members on ProZ.com, whether they are Professional members or Business members.

8.2 - How do I stay up to date with ProZ.com Meetups?

Head to your Notification settings (Other notifications) and make sure to turn on the option to receive notifications about events (virtual and in your area).

9 - Powwows

9.1 - O que é um Powwow do ProZ.com?

Powwows são confraternizações informais de grupos de usuários do ProZ.com que moram próximos uns dos outros. Os eventos são organizados por tradutores locais, para tradutores locais.

9.2 - De onde vem a palavra 'Powwow'?

O Powwow é uma tradição de encontros nascida nos Estados Unidos e por vezes envolve competições de dança. A palavra foi tirada do sentido geral de encontro no qual tarefas devem ser cumpridas.

Powwows tem sido visto por alguns como um fator de unificação, uma vez que são um elemento cultural comum a diversas tribos.

9.3 - O que acontece nos Powwows?

Os powwows oferecem uma oportunidade para fazer uma rede de amigos e socializar-se com os profissionais de línguas--uma chance para encontrar as pessoas que estão por trás dos perfis.

A maioria dos organizadores oferece aos convidados uma oportunidade de se apresentarem e fazerem anúncios. Algumas vezes, um tema é escolhido; exemplos incluem: 'Ferramentas CAT', 'Literatura', 'Trabalho autônomo'. Algumas vezes um usuário é voluntário para falar sobre um tópico e caso haja interesse o suficiente por parte dos outros, o organizador pode permitir isso.

Alguns organizadores convidaram representantes de grandes clientes, ou vendedores de ferramentas CAT, para falarem ou darem demonstrações. Isso geralmente tem sido em aceito. É importante, no entanto, que o tom desses encontros seja mais informal do que comercial.

Alguns powwows não tem programação e nem tema, e isso também é legal. Basicamente, se você for o organizador, quem cria o evento é você!

Nota: É requerido que os organizadores registrem os nomes e identidades dos usuários que participam. Para facilitar isso, é pedido que os membros tragam suas identidades ProZ.com (a Sua é {entity_id}). Os usuários que participarem deveriam ganhar browniz, mas isso só pode acontecer se eles trouxerem seus números de membros, e o organizador cadastra eles posteriormente no formulário de participaram online.

9.4 - Quem pode ir?

Qualquer um registrado no ProZ.com pode participar, independente de seu estatus como associado. Somado a isso, esposas, crianças e convidados, assim como tradutores que não fazem parte do ProZ.com, são bem-vindos.

9.5 - Existe alguma taxa para participar?

For now, there is no charge to attend a powwow. However, you will be expected by local organizers to contribute your portion of event expenses. If the powwow is a small coffee or dinner-meeting, it will probably be pay-your-own-way. For larger get-togethers, the local organizer will propose splitting fees related to food, drinks, etc.

In the future, there may be an attendance fee for non-member registered users of ProZ.com. The fee will be reduced or waived for students.

9.6 - Eu posso trazer crianças? Convidados?

Sim, famílias e convidados são bem vindos.

9.7 - Algum representante do ProZ.com irá comparecer?

In some cases, there will be a person empowered to verify identities. Registered users may have their identities verified by displaying photo ID to the designated representatives.

If you are organizing a powwow, and have had your own identity verified already, you may submit a support request asking for the right to verify the identities of others. You will be asked to confirm that you will only verify the identities of people who you meet in person and who show you photo ID.

9.8 - Quando é o próximo powwow na minha área?

This board shows upcoming powwows:
http://www.proz.com/powwows

To be shown banner ads of future powwows in your country, be sure to have your country (and home city and region) entered in your profile.

9.9 - Meu comparecimento será esperado caso eu adicione meu nome?

Many people who add their names only want to make sure they will be kept informed. As an organizer, you should plan on only 40-50% of those who add their names to attend.

To get a better idea of exactly how many people will attend (for making reservations, etc.), ask people to confirm attendance in the week leading up to the event.

9.10 - Como posso registrar-me para participar?

Check the powwow board for a powwow in your area. Click through to the powwow near you and add your name if you are interested. (You may remove your name at any time, with no obligation.) To attach a note next to your name, enter text into the box before clicking.

Check back to the board from time to time to contribute to the planning or stay up to date.

9.11 - Eu posso organizar um Powwow?

If you are a ProZ.com member or a registered user with a verified identity, you may propose a powwow in your area by filling out the appropriate form on the powwow page. ProZ.com may or may not approve your powwow.

If your location is approved, the event is yours to plan. Your responsibilities will include deciding on a place to hold the event (and reserving that place), fixing the date and time, choosing a theme, and sending periodic notices to potential attendees to keep them up to date and involved in the planning.

You will be expected to take attendance at the event, and to enter that attendance data in the online form after the event is held (click "Enter Attendance" at the top of your powwow page). You are advised to bring to the powwow a printed copy of the paper attendance sheet, to be filled out by powwow attendees.

9.12 - I am organizing a powwow and I'd like to invite more people to attend. How can I do it?

You can submit a powwow promotion request. To do so click on the "Request promotional email" link at the top of the page of the powwow you are organizing. This will lead you to the page where you can submit your promotion request together with a sample text you can use for the invitation. Note: this feature is only available to powwow organizers

Powwows can also be promoted on Social Networks such as Twitter and Facebook by clicking on the buttons at the top of each powwow page.

9.13 - I am organizing a powwow and I would like to include an image on the powwow page. How can I do that?

Please submit a support request and attach the image you would like to include on the powwow page. Please make sure you also include the link to the powwow you are organizing.

9.14 - Should the text of the invitation to my powwow be in English only?

No. You can use the invitation in English provided as a model and translate it into the language in which the powwow will be held.

9.15 - What happens after I submit my promotion request?

You will be contacted by site staff with an update of your request status through the support request that is automatically generated after you submit the promotion request.

9.16 - Não consigo encontrar o link para "Solicitar participação" na página do powwow, por quê?

A função [solicitação de participação] leva 24 horas para aparecer na pagina do powwow e é visivel apenas ao organizador do powwow. Se você não for o organizador, você pode contacta-lo e perguntar a respeito da solicitação de participação.

9.17 - Eu fiz o upload das minhas fotos nos powwows e nada aconteceu.

The pictures you upload to your powwow page may take up to 24 hours to become visible. If after 24 hours you do not see the pictures, please try to upload them again or submit a support request .

9.18 - Como os Browniz por organização/participação em Powwows são concedidos?

Os organizadores dos Powwows recebem 2000 BrowniZ. Participantes recebem 200 BrowniZ.

No sentido de organizar e a

10 - ProZ.com conferences - learning, networking and fun!

ProZ.com Conferences and Seminars

10.1 - O que é uma conferência ProZ.com?

As conferências do ProZ.com são eventos de inscrição paga, regionais ou internacionais, maiores e mais estruturados do que os powwows e destinadas aos tradutores e intérpretes registrados no ProZ.com. Eles são organizados pelo Coordenador de Conferência do ProZ.com com a ajuda de um ou mais organizadores locais.

As conferências do ProZ.com oferece oportunidades para relacionamentos em pessoa, treinamento, debates, apresentações, desenvolvimento profissional e socialização, que são encapsulados no lema da conferência Conferências do ProZ.com–treinamento, relacionamento e diversão!

consulte as Conferências do ProZ.com em video !

10.2 - Are all ProZ.com conferences conducted in person?

No, there are also virtual conferences. Virtual conferences are held online and attended by participants all over the world. For more information about ProZ.com virtual conferences please see the related FAQs.

10.3 - Como eu me registro numa conferência?

Para se inscrever na conferência, acesse a página da conferência em questão e, na margem esquerda, abaixo do menu de conferência, selecione o pacote que deseja adquirir e clique em 'Comprar Agora'. Isto irá levá-lo à plataforma de pagamento que irá guiá-lo através do processo de pagamento e oferecer diferentes métodos de pagamento (cartão de crédito on-line através do Paypal, transferência bancária, Carteira ProZ.com, Moneybookers, Paypal...).

Você precisa estar logado no site ProZ.com para se inscrever em uma conferência.

Observe que, ao clicar em "Inscreva-se agora" sem pagar apenas os pré-registros que há na conferência - isso mostra apenas que você está interessado no evento. Seu lugar em uma conferência não é reservado até que seja pago.

10.4 - Como eu pago pela conferência?

Existem diferentes métodos de pagamento, específicos de conferência:

- On-line por cartão de crédito, PayPal ou Moneybookers
- Transferência para uma conta especial

Para obter maiores detalhes, consulte o site da conferência em questão.

10.5 - Qual é a política de cancelamento de conferência?

Política de cancelamento: "Os participantes que cancelarem sua participação, no mais tardar 30 dias antes da data da conferência planejada, receberá um reembolso de suas taxas de inscrição menos uma taxa administrativa de 20%. Nenhum reembolso será concedido para cancelamentos além desse ponto. Os reembolsos serão processados ​​30 dias após o recebimento de notificação de cancelamento por escrito. Os cancelamentos devem ser solicitados por e-mail para o planejador de conferência do ProZ.com e para o Organizador local. Alternativamente, os membros podem transferir seu pagamento para outra conferência agendada gratuitamente, pagando apenas a diferença".